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  1. Go2Group CRM Plugin
  2. PLUGINCRM-2092

Linking a CRM record to an existing Jira issue can erroneously leave CRM fields blank

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    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Medium
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 6.6.8, 7.2.8
    • Security Level: Public
    • Labels:
      None

      Description

      When an issue in Jira is linked to a CRM record and a CRM user uses the "Link to existing Jira" custom button to re-link that issue to a different CRM record, the plugin sometimes blanks out CRM fields that should instead contain values from the issue in Jira.  This happens when the plugin's field mappings are set to copy a Jira value to a CRM field and the "Erase on unlink" option is enabled in the field mapping.

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              People

              Assignee:
              wwestmoreland Wayne Westmoreland
              Reporter:
              wwestmoreland Wayne Westmoreland
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                Resolved:

                  Salesforce