Uploaded image for project: 'Go2Group CRM Plugin'
  1. Go2Group CRM Plugin
  2. PLUGINCRM-2089

When a Jira comment is copied to a SFDC Feed, replies to that comment should get copied back to Jira

    XMLWordPrintableXML with Synapse FieldsWord with Synapse FieldsPDF with Synapse FieldsPrintable with Synapse...Word with Synapse FieldsPDF with Synapse FieldsWord with Synapse FieldsPDF with Synapse FieldsPrintable with Synapse...

    Details

    • Type: Improvement
    • Status: Resolved
    • Priority: Critical
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 6.6.8, 7.2.8
    • Security Level: Public
    • Labels:
      None
    • Environment:
      Go2Group CRM Plugin for JIRA

      Description

      Hello Team,

      We have an issue where responses to comments created in Jira from Salesforce are not syncing in Jira, I attach screenshots where a Jira comment is responded from Salesforce but the system indicates that no update was made.

      We see that if from Salesforce responds to a comment created by the same user in Salesforce, in Jira the comment is updated with the response by editing the previous comment. But this does not happen if the comment is made from Jira (even if the user used for the synchronization has permission to edit all the comments, not just their own).

      Are there any settings we can make so that Salesforce responses to Jira comments sync correctly to Jira?

      Thank you and best regards,
      Gustavo Monsalve

        Attachments

          Issue Links

            Activity

              hide-sla-details-panel

                People

                Assignee:
                wwestmoreland Wayne Westmoreland
                Reporter:
                gmonsalve@3digits.es Gustavo Monsalve
                Participants:
                Request participants:
                None
                Organizations:
                None
                Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                  Dates

                  Created:
                  Updated:
                  Resolved:

                    Salesforce