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  1. Go2Group CRM Plugin
  2. PLUGINCRM-1962

Cron Service error when copying attachment from CRM child object to Jira

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    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Medium
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 6.6.3, 7.2.3
    • Security Level: Public
    • Labels:
      None
    • Company Name:
      CSOD

      Description

      Hi, We were having problems with the connector. We disabled and reenabled it. It seems to be working but we keep getting errors about case attachments.

      04-01-2020 11:35:52 INFO: Execute query: select Description_Jira_c, SR_Approval_Statusc, Work_Order_Statusc, Security_Groupc, Approved_Byc, Cloudc, Platformc, JIRA_Projectc, CaseNumber, Subject_Jirac, SR_Categoryc, Dev_Teamc, Date_SR_Approvedc, Owner.Name, SR_Typec, Billablec, Estimated_Delivery_Datec, Environmentsc, Priority_Weightc, CreatedDate, Account.Name, z_Portal_namec, Steps_to_Reproduce_Jirac, JIRA_Label_For_Syncc, Id, Internal_Priority_c from Case where (RecordType.Name='JIRA Work Order') and ( (LastModifiedDate >= 2020-04-01T18:34:48.000Z)) order by LastModifiedDate
      04-01-2020 11:35:52 INFO: Start date=2020-04-01T18:34:48.000Z GMT
      04-01-2020 11:35:52 INFO: Cron processing CRM system 'SF-GPS-WO'
      04-01-2020 11:35:52 INFO: Cron Service ending for 'SF-GPS-Defect'. API calls made = 6
      04-01-2020 11:35:52 ERROR: Cannot add attachments to the issue 00894162. Issue not found
      04-01-2020 11:35:52 INFO: Execute query: Select Id,Name,BodyLength,ContentType,ParentId,Parent.Type,Parent.Name,CreatedDate,Description From Attachment Where IsDeleted=false And LastModifiedDate>=2020-04-01T18:34:39.000Z ORDER BY LastModifiedDate
      04-01-2020 11:35:51 INFO: Execute query: SELECT Case_r.CaseNumber FROM JIRA_Comments_c WHERE Id = 'aAF0d000000YmT0GAK'
      04-01-2020 11:35:51 INFO: Execute queryAll: Select Id,ParentId,Parent.Type,Body,LastModifiedBy.Email,LastModifiedBy.Name,CreatedDate,LastModifiedDate,Parent.Name,IsDeleted From Note Where LastModifiedDate>=2020-04-01T18:34:39.000Z And Parent.Type In ('JIRA_Comments__c') Order By LastModifiedDate
      04-01-2020 11:35:51 INFO: Cron Service updated issue REC-44694
      04-01-2020 11:35:51 INFO: Cron Service updated issue CONT-14921
      04-01-2020 11:35:51 INFO: Cron Service updated issue LMS-54290
      04-01-2020 11:35:50 INFO: Cron Service updated issue REC-44694
      04-01-2020 11:35:50 INFO: Cron Service found 4 new/modified records in CRM
      04-01-2020 11:35:50 INFO: Execute query: SELECT Name FROM JIRA_Comments__c WHERE LastModifiedDate >= 2020-04-01T18:34:39.000Z
      04-01-2020 11:35:39 INFO: Execute query: select Description_Jira_c, Product_Sub_featurec, MySuccess_Statusc, Security_Groupc, GTS_SR_Categoryc, Cloudc, Platformc, JIRA_Projectc, Submission_Typec, JIRA_Need_Info_Statusc, CaseNumber, Subject_Jirac, SLA_Datec, Dev_Teamc, PA_Ownerc, Owner.Name, Environmentsc, Priority_Weightc, CreatedDate, Account.Name, z_Portal_namec, Steps_to_Reproduce_Jirac, JIRA_Label_For_Syncc, Id, Browsersc, Internal_Priority_c from Case where (RecordType.Name='JIRA Defect') and ( (LastModifiedDate >= 2020-04-01T18:34:39.000Z)) order by LastModifiedDate
      04-01-2020 11:35:39 INFO: Start date=2020-04-01T18:34:39.000Z GMT
      04-01-2020 11:35:39 INFO: Cron processing CRM system 'SF-GPS-Defect'
      04-01-2020 11:35:39 INFO: Cron Service running.

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              People

              Assignee:
              wwestmoreland Wayne Westmoreland
              Reporter:
              jtrattner@csod.com Jeff Trattner
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                Updated:
                Resolved:

                  Salesforce