Uploaded image for project: 'Go2Group CRM Plugin'
  1. Go2Group CRM Plugin
  2. PLUGINCRM-1282

When using the cron service with a filter to create new JIRA issues from CRM, pre-existing CRM comments are not copied to JIRA

    XMLWordPrintableXML with Synapse FieldsWord with Synapse FieldsPDF with Synapse FieldsPrintable with Synapse...Word with Synapse FieldsPDF with Synapse FieldsWord with Synapse FieldsPDF with Synapse FieldsPrintable with Synapse...

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Significant
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 4.6
    • Security Level: Public
    • Labels:
      None

      Description

      We have a condition in our SF/JIRA integration that waits till a certain value is set. That is working nicely. One problem, when the case is created in JIRA it doesn’t create all the comments associated to that SF case. Doesn’t look like on create in JIRA it is moving ANY of the comments from Saleforce.

      How would I fix that? We are using this as an escalation method out of SalesForce to JIRA so history is critical.

        Attachments

          Activity

            hide-sla-details-panel

              People

              Assignee:
              wwestmoreland Wayne Westmoreland
              Reporter:
              kmackenzie Keith MacKenzie
              Participants:
              Request participants:
              None
              Organizations:
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Salesforce