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  1. Go2Group CRM Plugin
  2. PLUGINCRM-1041

When syncing values from multiple CRM records to a single JIRA issue, the plugin is treating "A, B" as a different value from "B, A"

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    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Significant
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 4.4
    • Security Level: Public
    • Labels:
      None

      Description

      When a single JIRA issue is linked to multiple CRM records (Account, Contacts, Cases, etc.), then when updating that issue from CRM the plugin will sometimes change the field in the issue from "Contact A, Contact B" to "Contact B, Contact A". This causes JIRA to send out an email notification to watchers of the issue telling them a change has been made when no real change has occurred.

      And if the plugin's cron service is enabled, the change to the JIRA issue will cause the plugin to update the CRM records which will cause the cron service to re-sync those CRM records to JIRA again the next time it runs and possibly causing a situation where the JIRA field continually changes from "A, B" to "B, A" and back to "A, B" in an infinite loop.

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                People

                Assignee:
                wwestmoreland Wayne Westmoreland
                Reporter:
                wwestmoreland Wayne Westmoreland
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                  Updated:
                  Resolved:

                    Salesforce